Shipping and Delivery
Shipping and Delivery
We strive to deliver your order as quickly and accurately as possible. In this document, you will find all information regarding our shipping and delivery policy.
Processing Time
Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive an email with tracking details.
Delivery Time
The average delivery time is 3 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.
Shipping Method and Origin
All orders are shipped directly from our supplier in China. As a result, customs duties or import fees may apply depending on the destination country.
Shipping Costs
Shipping costs are displayed at checkout and depend on the weight, destination, and selected shipping method.
Responsibility for Shipping
• If tracking information indicates that the package has been delivered, responsibility lies with the customer.
• We are not responsible for lost or stolen packages after delivery has been confirmed by the carrier.
• Customers are responsible for ensuring a secure delivery location.
• Please ensure your address is correct; any errors must be reported within 24 hours of placing the order.
Contact
For any questions regarding shipping, please contact us at info@lilyharperlondon.com