Cancellation Policy – Lily & Harper London

We understand that circumstances may change after placing an order. Our goal is to assist you as efficiently as possible while ensuring a smooth and timely order fulfilment process.

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Cancellation Timeframe

If you wish to cancel your order, please contact us within 12 hours of placing your order.

During this period, orders have generally not yet entered the fulfilment process, making cancellation possible.

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Orders Already in Processing

After the initial 12-hour cancellation window, your order may already be:

• Processed

• Packed

• Prepared for shipment

• Handed over to the shipping carrier

Once your order has reached any of these stages, we are unfortunately unable to guarantee cancellation.

If your order has already been processed or shipped, we kindly ask that you wait until it has been delivered. You may then request a return in accordance with our Return Policy.

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How to Request a Cancellation

To request an order cancellation, please contact our customer support team as soon as possible and include:

• Your order number

• Your full name

• The email address used for the order

We will review your request and confirm whether your order is still eligible for cancellation.

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Contact Us

If you have any questions regarding this Cancellation Policy or would like to request an order cancellation, please contact us:

Lily & Harper London

Email: info@lilyharperlondon.com

We will always do our best to assist you as quickly as possible.